AI Receptionist

AI Customer ExperienceConcept

  • Voice AI
  • Chat
  • Scheduling
  • Automation
  • Customer Service

A voice and chat assistant that answers questions, books appointments and hands off to a human when it should.

console.receptionist.ai
Conversations
Today 41Booked 17
2:14 pmFacial · Thu 3:30Booked
1:52 pmParking & hoursAnswered
1:30 pmMassage → SatBooked
12:48 pmHand-off to staffEscalated
12:05 pmCouples packageAnswered

The challenge

Calls went unanswered during busy hours and after close. Most were simple: opening hours, prices, and 'can I book for Thursday?'.

The solution

01

Always on, never pushy.

A practical assistant grounded in the business's own information, connected to the booking system, with clear escalation to staff.

  • Answers calls and web chat 24/7
  • Books directly into the calendar
  • Grounded in the business's FAQ and pricing
  • Summaries sent to staff after each call
  • Human hand-off for anything sensitive
AI
Front desk assistant
On a call · 01:24
Hi, can I book a facial for Thursday afternoon?
Of course. Rua has 2:00 or 3:30 free on Thursday. Which suits?
3:30 please.
Booked ✓ You'll get a text confirmation now.
Built with
  • TypeScript
  • Claude API
  • Twilio Voice
  • Node.js
  • PostgreSQL

Call summary sent

Booked facial Thu 3:30pm for new customer. No action needed.

Results

24/7
Coverage
Instant
Answers to common questions
Human
Hand-off when it matters
Built by An Le ·

Next project

E63 AMG

View case study